Rates

You can purchase packages of 10 or 50 hours which can be utilized over several weeks.

You can choose a set of two hours from 8:00 a.m. to 12:00 noon or 13:00 to 18:00 pm and saturdays from 8:00 a.m. to 12:00 p.m.

Policies of e-learn

Schedules
Students can choose a set of two hours from: 8:00 to 12:00 noon or 13:00 pm to 18:00 pm from Monday through Friday and Saturdays from 8:00 to 12:00 noon. Restrictions may apply.

Requesting Schedules
At the moment of payment students should request the weeks, dates and times when he/she wants to study. A schedule will not be valid until a confirmation from Christian Spanish Academy® has been sent.

Minimum of Hours per Week
Students should take a minimum of two hours weekly (consecutive, on the same day) for example: Wednesdays from 1:00 to 3:00 p.m. (remembering that there is a minimum order of 10 hours)

Changes in the Schedule
Any change in the schedule should be reported to CSA no later than noon Friday of the previous week (Guatemalan time).

Important Note:
Please take note that we assign teachers on Friday afternoons and once programming has been posted it is considered a contract between the teacher and CSA. Therefore, once you have arranged your schedule for the coming week, the hours you selected will be charged of your account.

Guatemalan Time
All schedules will be based on Guatemalan time (-6 GMT). CSA is not responsible for missed classes due to time related problems.

Connection
If the student fails to connect or gets connected late he/she will miss that time of lessons. If the connection is interrupted during the class, the time will be made up ONLY if it does not exceed 10 minutes. If it is more than 10 minutes (other than power failure or Internet Failure at Christian Spanish Academy.®) it will not be made up.

Power or Internet Failure
If it is due to a CSA Guatemala problem, your time will be made up.

Technical Support
CSA does not provide technical support other than the configuration list required for the connection. Please check tech requirements.

Teachers
CSA will assign your teacher on a weekly basis. If you are not fully satisfied with your teacher, you can request a change, and a new teacher will be assigned to you for the next lesson.

Grammar, Exercises and Homework
All e-lessons (Grammar, exercises and homework) will be provided to the students at least 24 hours before the class starts.

Payment
Payment should be made in advance, using a credit card in our Website www.learncsa.com We accept Visa, MasterCard, American Express and Dinners Club. Please take note that the total charge of the credit card company might vary due to the exchange rate.

Once you have made your payment, you have up to six months from the day of payment to complete your classes. You will not be reimbursed if you do not take your classes during this period of time.

Note: This is the only payment method accepted for this program

Credit Card Policy
To complete your reservation you are required to enter a valid credit number to guarantee or pay for your reservation. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of this website as well as for the use of your name and credit card account to pay for products and services purchased at this website by members of your household, including minors living with you. You also warrant that all information supplied by you or members of your household in using this website is true and accurate.

Please take note that the only way we can charge your credit card is through our website. (We do not accept charges over the phone).

To ensure your security, Christian Spanish Academy® utilizes a secure commerce server, which encrypts number and encodes it into a non-usable form.

Privacy Policy
Christian Spanish Academy® will ask you information that personally identifies you (personal information) or allows us to contact you. The personal information may include your name, title, company or organization name, e-mail address, phone number of work or home, profession, and credit card information.
This information provided to CSA is considered confidential and it will be used by CSA only for e-learn purposes. No advertising will be sent.

Guatemalan Law
By using this website or booking a reservation through us you agree the internal laws of the Country of Guatemala, without regard to the principles of conflicts of laws, will govern this agreement and any dispute of any kind that arises between you and the CSA. You hereby agree that any dispute arising from or relating to the use of this website made through us may, if not in a friendly manner resolved be resolved only through binding arbitration between you and CSA under Guatemalan Law.

Refunds
We understand that plans change and you may need to cancel or modify your reservation (please see changes in the section “schedules”). All cancellations are subject to a $25 cancellation fee. To apply for a reimbursement you will have to report the cancellation to CSA no later than noon Friday of the previous week (Guatemalan time). *Restrictions may apply.

Partial Reimbursements:
If you already started your e-lessons and you cancel the rest of your classes, a partial reimbursement will be issued. To apply for this reimbursement you will have to report it to CSA not later than the Friday of the previous week (Guatemalan Time).